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What Drives the Adoption of Antiphishing Measures by Hong Kong Banks?
the use of antiphishing security protocols the results of a study correlations the data protection methods
2011/10/29
The article analyzes the use of antiphishing security protocols by banks based in Hong Kong, China. It presents the results of a study conducted in 2005 and 2007, which was designed to identify correl...
The efficiency and quality dilemma: What drives South African call centre management performance indicators?
The efficiency and quality dilemma drives South African call centre management performance indicators
2012/10/17
Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simult...