搜索结果: 1-10 共查到“工学 service quality”相关记录10条 . 查询时间(0.093 秒)
Integration Quality Function Deployment and Analytic Hierarchy Process Methods to Improve Service Quality
Quality Function Deployment Analytic Hierarchy
2016/6/2
Customer needs regarding product and service quality are rising. Because of the economic recession, the food and beverage industry faces strong competition. Customer needs can be satisfied only by und...
Bounds on Service Quality for Networks Subject to Augmentation and Attack
Network Vulnerability Attack
2014/12/18
Assessing a network's vulnerability to attack and random failure is a difficult and important problem that changes with network application and representation. We furnish algorithms that bound the rob...
Service Quality Aspects in Ferry Passenger Transport - Examples from Norway
Customer satisfaction ferry transport service elements service policy service quality
2010/8/16
Changes in the level of service for scheduled passenger transport influence both operating costs and passengers’ generalised travel costs. This article focuses on the service level and service quality...
A Study of the Impact of APTS on Service Quality Perceptions of Elderly and Disabled Riders
APTS Service Quality Perceptions Elderly and Disabled Riders
2009/10/19
New transportation technology that directly impacts consumers should be evaluated
by the people who are affected. Automated dispatching has become standard
practice for paratransit services. This ar...
A Study of the Impact of APTS on Service Quality Perceptions of Elderly and Disabled Riders
APTS Service Quality Perceptions Elderly and Disabled Riders
2009/10/19
New transportation technology that directly impacts consumers should be evaluated
by the people who are affected. Automated dispatching has become standard
practice for paratransit services. This ar...
Electronic Service Quality:Public Transport Information on the Internet
Electronic Service Quality Public Transport Information Internet
2009/10/16
As public transport companies market new self-service technologies, it has become
increasingly important to understand the factors affecting the users’ perceived service
quality of these services. E...
Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
Service Quality Attributes Customer Satisfaction Bus Transit
2009/10/16
In this article a tool for measuring customer satisfaction in public transport is proposed.
Specifically, a structural equation model is formulated to explore the impact of
the relationship between ...
This article investigates the value transit travelers place on qualitative factors, such
as comfort and convenience, and practical ways to incorporate these factors into
transport planning and proje...
Relationship between the components of product/service quality and the customers’ emotions and satisfaction
design quality conformance quality emotions satisfaction
2009/8/25
This study introduces two components of total quality structure – quality of design and quality of conformance – for analysis of the link between quality and customer emotions. Undergraduate college...
Computer Associationes Delivers IT Service Quality Management with Integrated Solutions
IT management applications
2007/4/24
CA WORLD, LAS VEGAS, April 23, 2007 – CA (NYSE: CA) today announced that it has integrated three of its industry-leading IT management solutions to enable Service Quality Management (SQM), allowing IT...