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The Effect of Hospital Service Quality on Patient's Trust
Health Care Quality Patient Trust Hospital-Patient Relation
2015/10/16
Background: The trust is meant the belief of the patient to the practitioner or the hospital based on the concept that the care provider seeks the best for the patient and will provide the suitable ca...
Integration Quality Function Deployment and Analytic Hierarchy Process Methods to Improve Service Quality
Quality Function Deployment Analytic Hierarchy
2016/6/2
Customer needs regarding product and service quality are rising. Because of the economic recession, the food and beverage industry faces strong competition. Customer needs can be satisfied only by und...
How Do Customers Respond to Increased Service Quality Competition?
Customer Relationship Management Quality Customer Value and Value Chain Service Operations Consumer Behavior
2015/4/24
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive d...
Bounds on Service Quality for Networks Subject to Augmentation and Attack
Network Vulnerability Attack
2014/12/18
Assessing a network's vulnerability to attack and random failure is a difficult and important problem that changes with network application and representation. We furnish algorithms that bound the rob...
Students’ Opinions of Service Quality in the Field of Higher Education
Higher Education Service Quality Dimensions Students Satisfaction Other Stakeholders
2013/2/20
This study attempts to examine the relationship between service quality dimensions and the level of student’s satisfaction with the quality of service provided in terms of reliability, assurance, tang...
EXPLORING THE DIMENSIONALITY OF SERVICE QUALITY: AN APPLICATION OF TOPSIS IN THE INDIAN BANKING INDUSTRY
banking dimensionality performance evaluation Service quality
2011/11/1
The Indian banking industry is going through turbulent times. With the lowering of entry barriers and blurring product lines of banks and non-banks since the financial sector reforms, banks are functi...
Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee- and Customer-Oriented Quality Control Initiatives
customer coproduction export performance quality control initiatives
2011/10/8
Using the facilities-transformation-usage framework of service provision and drawing from control theory, the authors develop a theoretical model that examines the influence of different quality contr...
SERVICE QUALITY, RELATIONSHIP QUALITY, AND CUSTOMER LOYALTY IN TAIWANESE INTERNET BANKS
customer loyalty Internet banking relationship quality service quality
2011/9/24
While deregulation of financial institutions has increased competition in the Taiwanese banking industry, the advent of e-commerce has provided business opportunities for consumer financing operations...
THE ANTECEDENTS AND CONSEQUENCES OF E-SERVICE QUALITY FOR ONLINE BANKING
e-business e-service quality grounded theory
2011/9/24
The purpose in this study was to explore the antecedents of e-service quality (e-SQ) based on a D&M information systems success model (DeLone & McLean, 1992) by considering e-SQ dimensions as a depend...
The Impact of Service Quality on Students’ Satisfaction in Higher Education Institutes of Punjab
Service Quality Education Students’ Satisfaction Perceived Quality
2010/10/18
In today’s competitive environment the education has not only become a major industry and need of the day but it is also an investment by the parents for their children. In public as well as in privat...
Service Quality Aspects in Ferry Passenger Transport - Examples from Norway
Customer satisfaction ferry transport service elements service policy service quality
2010/8/16
Changes in the level of service for scheduled passenger transport influence both operating costs and passengers’ generalised travel costs. This article focuses on the service level and service quality...
A Study of the Impact of APTS on Service Quality Perceptions of Elderly and Disabled Riders
APTS Service Quality Perceptions Elderly and Disabled Riders
2009/10/19
New transportation technology that directly impacts consumers should be evaluated
by the people who are affected. Automated dispatching has become standard
practice for paratransit services. This ar...
A Study of the Impact of APTS on Service Quality Perceptions of Elderly and Disabled Riders
APTS Service Quality Perceptions Elderly and Disabled Riders
2009/10/19
New transportation technology that directly impacts consumers should be evaluated
by the people who are affected. Automated dispatching has become standard
practice for paratransit services. This ar...
Electronic Service Quality:Public Transport Information on the Internet
Electronic Service Quality Public Transport Information Internet
2009/10/16
As public transport companies market new self-service technologies, it has become
increasingly important to understand the factors affecting the users’ perceived service
quality of these services. E...
Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
Service Quality Attributes Customer Satisfaction Bus Transit
2009/10/16
In this article a tool for measuring customer satisfaction in public transport is proposed.
Specifically, a structural equation model is formulated to explore the impact of
the relationship between ...