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It is our great honor to welcome you to the 2017 Service System Engineering Conference & 2017 Symposium on Analytics and Risk, hosted jointly by Tongji University, the Society of System Engineering in...
Supply chain management integrates key business processes and facilities, involving end users and suppliers that provide products, services, and information. Supply chain integration can potentially a...
The benefits of integrating and coordinating supply chain partners have been well recognized in many industries. In the construction industry, supply chain integration is technically challenging due t...
Although it was only early July in Nanjing, the bright morning sun was already sending out scorching heat. As Mr. Wang got off his electric bicycle at the parking lot of Nanjing Wangjiawan Logistics C...
Using the facilities-transformation-usage framework of service provision and drawing from control theory, the authors develop a theoretical model that examines the influence of different quality contr...
The modern service industry is an important force of promoting economic growth and social sustainable development. By analyzing the importance of modern service industry to the construction of “Two-or...
Service exists in the service provider and the service receiver. They can produce the contractual relationship which is value and trust mutually. People can obtain the different intension of service w...
The 2011 International Conference on Management and Service Science (MASS 2011) will be held on August 12-14, 2011 in Wuhan, China. You are invited to submit papers in all areas of Management and Serv...
Purpose – This paper describes a model for Customer care management in an automotive service industry. Design/ methodology/approach – Customer care management (CCM) model is developed using TQM techni...
A systematic framework for the maintenance and service of equipment is developed and proposed. The framework consists of a system of equipment failure analysis, methods, process, and activities, and a...
User support has been in existence since the inception of computers in business and with their workforce dependent on technology, organizations depend on the quality of information technology (IT) sup...

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