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Traditionally, master planners develop an initial land use scenario for an undeveloped site, which is then forwarded to transportation planners for modeling purposes. On the basis of travel demand fo...
Changes in the level of service for scheduled passenger transport influence both operating costs and passengers’ generalised travel costs. This article focuses on the service level and service quality...
Recently, negative trends towards the environment where the system of Mass Passenger Public Transport (MPPT) operates continue to grow. Mobility and citizens’ standard of living are constantly increas...
Bus Rapid Transit (BRT) is a rapidly growing national trend in the provision of public transportation. At present, with more than 150 New Start Rail Projects currently in the FTA pipeline, a wide ra...
Prompted by a need to respond to increasing traffic congestion, national, state, and local organizations have called for increased multimodal planning. This changing focus has added more complexity,...
Transit trip planners are now found on most transit authority websites. This feature gives transit users a full itinerary from a point of origin to a destination. The web server on which the trip plan...
While long-haul express transit is gaining ridership, consumers are increasingly experiencing limited access to express transit due to saturated parking at and around stations. The smart shuttle con...
New transportation technology that directly impacts consumers should be evaluated by the people who are affected. Automated dispatching has become standard practice for paratransit services. This ar...
New transportation technology that directly impacts consumers should be evaluated by the people who are affected. Automated dispatching has become standard practice for paratransit services. This ar...
This article proposes a new performance index called Transit Service Indicator (TSI), which could be used as a comprehensive measure for quantifying the quality of service of a transit system. TSI i...
As public transport companies market new self-service technologies, it has become increasingly important to understand the factors affecting the users’ perceived service quality of these services. E...
In this article a tool for measuring customer satisfaction in public transport is proposed. Specifically, a structural equation model is formulated to explore the impact of the relationship between ...
This article investigates the value transit travelers place on qualitative factors, such as comfort and convenience, and practical ways to incorporate these factors into transport planning and proje...
The Region of Waterloo, Ontario, is a rapidly-growing metropolitan area approximately 100 km west of Toronto. In 2005, the Region’s transit operator, Grand River Transit, introduced an express bus s...
The purpose of this study is to increase understanding of the different actors participating in the service development process, the roles they play, and the resources they contribute to the process...

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